Sitel, Portugal, 2020 – 2021
Porsche advisor: I’ve been chosen for the Porsche Italy Connect Store (Smart Mobility) support but I have been enrolled for Porsche Italy’s general contact centre, whose duties were answering emails and calls from customers, prospects, fans. Eventually I had to report and escalate the issue to the Porsche Italy Customer Commitment Team located at the Padua headquarter.
Teleperformance, Greece, 2019 and 2020
Apple advisor: Tier1 and then Tier 2 phone advisor for Apple iTunes and App Store’s customers for accounting and billing issues: as Tier2 I was in charge of supporting Tier1 advisors, continue the case with the customers till the solution, submit RTA (request of technical assistance) to Apple engineers. I was Tier 1 phone advisor for Apple iPhone, iPad, Airpods, Watch, iCloud. The tools I used to better support customers were screen sharing, remote diagnosis.
Newspress UK, 2017
Country manager: I was responsible for the italian branch of Newspress and for uploading on the media site http://www.newspressitalia.com press releases, photos, videos for Ford Italy, Nissan Italy, Maserati, Polestar and I had to support the Maserati PR department in Modena with the management of their own media site www.media.maserati.com.
Iperauto Bergamo spa – Official Jaguar Land Rover Dealer, Bergamo, 2015
Jaguar eXpErt: I took customers onboard the Jaguar XE for a test drive, explaining the dynamic features and advantages in comparison to competitors and eventually introduced customers to a salesman. I have been supporting the Concierge’s activities: phone calls to customers, invitations for XE and XF’s showcase, presence at local events.
System-A “Multimedia monitoring and analysis” Press Agency, Rome,
Automotive Media Analyst
-Honda: daily Italian-English translation of articles on the media and the dispatch of the press review.
-Volvo: sentiment and abstract of the daily press review and consequent dispatch. Kia: sentiment and abstract in english of the daily press review and dispatch.
-Nissan: abstract, sentiment, collecting news through Google for the daily
press review, converting articles in PDF, editing in english excel and powerpoint reports about motor shows, new cars launches, with positive, negative, overall comments and best quotes, reputation’s monitoring on Facebook.
-Jaguar Land Rover: editing monthly powerpoint reports with top articles on the italian media, translations.
-Smart: translating in english test drive articles of the new Fortwo and ForFour.
Carpoint spa – Official Ford Dealer, Rome, 2011
Sales promoter: I’ve been working in the first european Ford store in Rome, Italy. As a part of the Blue Team, I showed the different models to customers, explained their technologies, offered and did test drives, introduced customers to vendors, delivered the car. http://www.fordcarpoint.it/
Conceptage srl – Communication Agency, Rome, 2007/2011
Project assistant: Project “H2Roma energy&mobility show”: a green car exhibition with workshops and test drives promoted by CIRPS Interuniversity Research Centre for Sustainable Development, Sapienza University of Rome,
ITAE-CNR Institute of Advanced Technologies for Energy “Nicola Giordano” (Italian National Research Council), ENEA Italian National Agency for New Technologies, Energy and the Environment.
Duties: press office and media relations assistant, responsibile for logistic issues for the transportation of cars, writing articles for the related web
magazine, managing web content and social networks, contacting public relations managers and journalists, issuing paper and web communication material, organizing workshops focused on sustainable mobility with the public, media, automotive personalities, universities representatives, managing a 15.000 email addresses database.
Automotive partners: BMW, Chrysler, Fiat Group Automobiles, Ford, GM, Honda, Lexus, Mercedes-Benz, Mitsubishi Motors,
Nissan, PSA Peugeot-Citroen, Smart, Toyota, Volvo, Volkswagen.
Project assistant: Organization of “ICSS2010 International Conference on Sustainability Science”. http://icss2010.net/?p=home
Project assistant: Organization of “Arval Ecopolis” Overview and evolution of the new automotive technologies: real potentialities for company fleets.
Project assistant: Organization of the pavilion “Innovation Cube” at the Bologna Motorshow.
Artenergy Publishing, Milan, 2005-2006
Assistant to the Editor: Magazine ‘Climate’, ‘Hydrogen and fuel cell’. ‘Climate’ was the first italian magazine on climate change, while ‘Hydrogen and fuel cell’ was focused on hydrogen and fuel cell technology. For both magazines my duties included writing articles, video editing, searching for photos & sponsors. http://www.zeroemission.eu.